Food Safety and Quality Policy

Version No: 3

Richmond Dairies believes that success depends on the supply of high-quality products and services that meet or exceed customer expectations. Fundamental to this belief is the responsibility to ensure the food safety of all products that Richmond Dairies manufactures.

The Company is committed to continually enhance the reputation of the brands it produces and maintain consumer confidence in its products through the development and implementation of quality and food safety systems, standards and practices. All Richmond Dairies operations commit to continuous improvement, which is measured, evaluated and validated for effectiveness through internal and external audits.

The Company believes that the responsibility for achieving quality commitments lies with each Richmond Dairies employee in the execution of their relationship with stakeholders.

Food safety is the responsibility of all employees that have a direct influence on ingredients, packaging, manufacturing, storage and the transport of products. The following food safety and quality principles are the foundation of the Richmond Dairies commitment to quality:

Manufacture and deliver products that meet the highest food safety and quality standards.
Meet or exceed all statutory and regulatory requirements for quality and food safety.
Ensure sustainable food safety and quality performance through implementation and certification of effective management systems.
Validate the effectiveness of the food safety and quality management systems through internal and external process.
Build food safety and quality capability through structured programmes that develop technical skills, increase awareness, manage risk and drive increasing levels of excellence.
Continually review food safety polices, standards and procedures to effectively manage food safety risks associated with changes in products, processes and technologies.
Include food safety and quality strategies in the annual business planning process to ensure that food safety and quality remains and integral part of operations.
Set annual measurable food safety and quality objectives for all operations.

Responsibility for the successful implementation of this programme belongs with every Richmond Dairies staff member at each level and function within organisation.