Richmond Dairies believes that success depends on the supply of high-quality products and services that meet or exceed customer expectations. Fundamental to this belief is the responsibility to ensure the food safety of all products that Richmond Dairies manufactures.
The Company is committed to continually enhance the reputation of the brands it produces and maintain consumer confidence in its products through the development and implementation of quality and food safety systems, standards and practices. All Richmond Dairies operations commit to continuous improvement, which is measured, evaluated and validated for effectiveness through internal and external audits.
The Company believes that the responsibility for achieving quality commitments lies with each Richmond Dairies employee in the execution of their relationship with stakeholders.
Food safety is the responsibility of all employees that have a direct influence on ingredients, packaging, manufacturing, storage and the transport of products. The following food safety and quality principles are the foundation of the Richmond Dairies commitment to quality:
Responsibility for the successful implementation of this programme belongs with every Richmond Dairies staff member at each level and function within organisation.